Lucidya Secures Record-Breaking $30M Series B, Propelling MENA AI Innovation
Lucidya, the Saudi Arabia-based vanguard in AI-powered customer experience management (CXM), has achieved a significant milestone, securing an impressive $30 million in its Series B funding round. This landmark investment not only propels Lucidya forward but also establishes a new record for AI funding within the MENA region. The substantial round was spearheaded by Impact46, drawing participation from prominent investors including Wa’ed Ventures (Aramco), Takamol Ventures, SparkLabs, Rua Growth Fund, and ARG. This infusion of capital underscores robust confidence in Lucidya’s innovative solutions and its potential to redefine customer interactions across the Middle East and North Africa.
Empowering Customer Experience Across MENA
Since its inception in 2016 by founder Abdullah Asiri, Lucidya has grown into a pivotal SaaS platform, serving a diverse clientele spanning 11 MENA countries. Its reach extends across critical sectors such as telecom, BFSI (Banking, Financial Services, and Insurance), healthcare, hospitality, and the public sector, impacting the experience of over 75 million users. At the core of Lucidya’s prowess lies its advanced Arabic-native AI engine, celebrated for its exceptional accuracy exceeding 92%. This sophisticated technology empowers businesses with smarter CX automation, nuanced sentiment analysis, and seamless omnichannel engagement, enabling them to understand and serve their customers with unprecedented efficiency. The newly acquired capital is earmarked to significantly accelerate the development of Lucidya’s cutting-edge AI Agent platform. This innovative solution aims to fully automate various customer-facing roles in sales, support, and marketing, promising a paradigm shift in operational efficiency for businesses. This latest Series B round follows Lucidya’s previous successful fundraising of $6 million in 2022, led by Rua Growth Fund with contributions from M.A.L Ventures and AlRashed Group, among others, demonstrating a consistent trajectory of growth and investor confidence.
This record-setting Series B funding reaffirms Lucidya’s leadership in the rapidly expanding MENA tech landscape and its commitment to driving AI-powered transformation in customer experience. By empowering businesses with advanced CXM tools and automating critical customer touchpoints, Lucidya is not only optimizing operations but also enhancing user satisfaction across the region. This substantial investment is a testament to the thriving innovation within Saudi Arabia and the broader MENA technology ecosystem, setting a high bar for future AI ventures and solidifying Lucidya’s role as a trailblazer in the AI-driven CX revolution.
Keywords
Related Keywords: Lucidya Series B, MENA AI funding record, Lucidya 30 million, AI startup funding Middle East, Saudi AI investment, Lucidya credit risk, MENA tech investment, B2B SaaS funding MENA
