Craft Silicon Revolutionizes Banking with Voice-First ‘Small Talk’ AI Chatbot
Kenyan technology giant Craft Silicon is setting the stage for a significant transformation in local banking with the introduction of “Small Talk,” its cutting-edge generative artificial intelligence (AI) chatbot. This groundbreaking innovation, unveiled by Craft Silicon’s Group CEO Kamal Budhabhatti at the recent 2025 SACCO Summit in Nairobi, promises to redefine how financial institutions interact with their clients through a distinct voice-first approach, emphasizing natural human conversation.
Small Talk: A Homegrown AI Champion for Financial Services
“Small Talk” stands out as a proudly made-in-Kenya innovation, directly competing with global AI powerhouses such as OpenAI’s ChatGPT, Elon Musk’s Grok, and Meta’s Llama. Its core strength lies in its unique design, which allows seamless integration with existing banking core systems. This deep integration enables the AI chatbot to engage users through intuitive voice commands, not only in English but also in various local languages, making banking services more accessible and user-friendly for a diverse population. Kamal Budhabhatti highlighted the voice-first strategy as key to Small Talk’s appeal, setting it apart from many current AI chatbots that primarily rely on text-based queries. He firmly believes that mimicking natural human conversation, as Small Talk aims to do, represents the future trajectory of human-technology interaction, ushering in a new era of convenience and personalization in the financial sector.
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