CCI Signs Landmark Agreement to Accelerate Growth & Multilingual CX Capabilities in Egypt
CCI has formally deepened its commitment to Egypt’s rapidly expanding digital and global business services sector through a landmark Memorandum of Understanding (MoU) with the Information Technology Industry Development Agency (ITIDA). This strategic alliance is designed to accelerate CCI’s operational growth within the region and significantly enhance its multilingual customer experience (CX) capabilities. The agreement underscores a shared vision to leverage Egypt’s burgeoning talent pool and strategic location, further cementing the nation’s status as a premier hub for global business services and innovative customer support solutions.
A Strategic Partnership Forged at the Global Offshoring Summit
The pivotal agreement was officially signed during the prestigious Global Offshoring Summit 2025, held in Cairo from November 9th to 10th. This high-profile event convened international leaders, influential policymakers, and top industry experts to deliberate on the future of Egypt’s digital economy and its competitive position in the global outsourcing market. The MoU was formally executed by Ricardo Langwieder, CCI’s Head of Growth and Emerging Markets, and Ahmed Elzaher, CEO of ITIDA. Adding significant weight to the occasion, the signing was witnessed by His Excellency Prime Minister Moustafa Madbouly and His Excellency Dr. Amr Talaat, Minister of Communications and Information Technology, highlighting the government’s strong support for the sector. CCI’s active participation in the summit aligns with its continued focus on strengthening its diverse multilingual delivery capabilities and supporting promising new growth markets.
This partnership with ITIDA marks a new chapter for CCI in Egypt, paving the way for substantial investment in infrastructure and talent development. By working together, the organizations aim to create a robust ecosystem that not only drives CCI’s expansion but also contributes significantly to Egypt’s economic objectives. The collaboration is set to enhance the country’s value proposition in the global outsourcing landscape, offering sophisticated, multilingual CX services that meet the evolving demands of international clients and solidify Egypt’s role as a powerhouse in the digital services industry.
Keywords
Related Keywords: CCI Egypt partnership, Multilingual CX Egypt, BPO market Egypt, Customer experience outsourcing Egypt, CCI expansion Egypt, Egypt BPO growth, Outsourcing to Egypt, Global business services Egypt, CCI customer experience
