RightCom Ushers in New Era of Digital Customer Experience in Africa with Inaugural Summit
RightCom, a prominent Customer Experience-as-a-Service (CXaaS) company operating across Africa, has unveiled the RightCom Customer Experience Summit 2025. This landmark event, scheduled for October 29, 2025, in Nairobi, Kenya, aims to address the evolving landscape of customer experience across the continent. This summit, the first of its kind on the continent, will coincide with the conclusion of Global Customer Service Week, fostering a focused effort to bolster customer service practices within African markets.
Addressing the Digital Transformation in African Markets
The summit is particularly timely, given the significant shifts in customer expectations across Africa. Consumers now anticipate the same level of seamless and personalized experiences they receive globally. However, a significant 73% of African businesses are reporting challenges in meeting these rising demands, especially amidst the pressures of digital transformation. With mobile-first economies driving change across various sectors, from finance to telecommunications, customer experience has become a key competitive differentiator. This summit will bring together over 100 CX leaders to explore solutions and strategies to overcome these challenges.
Keywords
Related Keywords: Customer Experience Summit Africa, RightCom Summit, Africa Digital Transformation, Customer Experience in Africa, Digital Era Africa, CX Summit, RightCom Customer Experience, African Business Summit, Digital Future Africa, Customer Experience Strategy
