BT and Infobip Expand Partnership for Global AI-Powered Communication Services
BT and Infobip are expanding their global partnership to offer advanced, AI-powered communication services to multinational businesses worldwide. This collaboration builds on a successful partnership initiated in the UK in 2022. This partnership aims to deliver enhanced customer experiences across various channels, a critical consideration for businesses, including those navigating the rapidly evolving African tech landscape.
Powering Intelligent Customer Engagement with AI
The core of this expanded partnership lies in merging BT’s global voice and inbound contact expertise with Infobip’s leading cloud communications platform. This synergy aims to drive innovation in global connectivity, providing enterprises with seamless, secure, and scalable customer engagement solutions. The combined offering is designed to equip businesses with smart, interactive services that optimize customer interactions. Colm Sunderland, Sales Director BT International, highlighted that businesses are actively seeking to enhance their communication and engagement systems and require smart, interactive services to best serve their customers. BT’s voice capabilities combined with Infobip’s platform will offer a comprehensive suite of services to drive Intelligent CX Engagement. This partnership could be particularly valuable in Africa, where mobile-first communication and digital customer service are growing rapidly.
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