Mauritanian Regulator Slams Telcos Over Persistent Poor Service
Mauritania’s telecommunications sector is once again under intense scrutiny as its regulatory body, the telecom watchdog, has issued a stern warning to the nation’s three primary mobile operators. Chinguitel, Mauritel, and Mattel are facing fresh criticism for their continued failure to deliver acceptable quality standards for both voice and data services, a persistent issue despite previous regulatory interventions and penalties. This latest development underscores the ongoing challenges in ensuring robust digital connectivity within the African nation, where reliable telecom services are crucial for daily life and economic development.
Network Failures Uncovered: Specific Deficiencies Highlighted
The recent formal notice, which gives the operators a stringent 30-day window to rectify their shortcomings, follows a comprehensive inspection carried out between July and August. This extensive audit revealed significant network deficiencies spanning 62 cities, numerous smaller localities, and across 11 key national roads. The findings were particularly damning, detailing specific performance issues for each operator. Mattel, for instance, demonstrated struggles with voice service quality in 24 cities and significant gaps in its 4G network coverage across 22 urban areas. Mauritel’s performance was equally concerning, with voice service inconsistencies noted in 24 cities, alongside even broader deficiencies in its 3G and 4G offerings. Chinguitel, however, recorded the most widespread failures, with service disruptions and quality issues observed in dozens of localities across the inspected regions. These consistent failures highlight a systemic problem in maintaining reliable network infrastructure crucial for daily communications and economic activities.
The regulator’s current ultimatum, backed by a detailed report of widespread network inadequacies, signals a critical juncture for Mauritania’s telecommunication landscape. With a mere 30 days to address the identified issues, Chinguitel, Mauritel, and Mattel are under immense pressure to substantially improve their service quality and network performance. The persistent struggle to meet basic performance benchmarks, despite prior fines and penalties, raises serious questions about the commitment to providing dependable connectivity, which is vital for both citizens and the nation’s digital growth. This situation serves as a stark reminder of the continuous need for robust oversight and accountability within the African tech sector to ensure consumers receive the quality of service they rightfully deserve.
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