Bolt Cracks Down on Port Harcourt Drivers Inflating Fares
Ride-hailing giant Bolt is taking a firm stance against fare gouging in Port Harcourt, Nigeria. Following reports of drivers in the Rivers State capital increasing fares by as much as 50% above the app’s quoted price, Bolt has announced a zero-tolerance policy, threatening permanent removal from the platform for offenders. This move aims to protect riders and maintain fair pricing practices within the city’s ride-hailing ecosystem.
Unauthorized Fare Hikes Lead to Strict Penalties
Bolt emphasizes that any additional charges beyond the amount displayed within the app are unauthorized and directly violate the company’s operational guidelines. The statement released by Bolt unequivocally warns that drivers caught demanding extra payments or negotiating fares outside of the app will face immediate and permanent suspension. To address drivers’ concerns about pricing, Bolt highlights the availability of a bidding feature within the app, allowing them to negotiate for improved fares within the approved system. This eliminates any justification for circumventing the established pricing structure.
Bolt’s decisive action underscores its commitment to providing transparent and reliable transportation services in Port Harcourt. By enforcing its policies and utilizing in-app features for fare negotiation, Bolt hopes to deter unauthorized fare hikes and maintain trust with both riders and compliant drivers. The company’s response serves as a reminder to drivers operating on the platform that adherence to regulations is crucial for maintaining their access to Bolt’s services and the broader market it provides.
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