THD Launches National Telecom Customer Satisfaction Survey in Tunisia
THD.tn, a leading technology platform in Tunisia, is conducting a comprehensive national survey to gauge the satisfaction of Tunisian consumers with their telecommunications providers. The survey seeks to provide an insightful overview of how Tunisians perceive and interact with Tunisie Telecom, Ooredoo, and Orange, the major telecom operators in the country. This initiative aims to establish a benchmark for customer satisfaction in the telecom sector, providing valuable insights for both consumers and service providers in the burgeoning African tech landscape.
Unveiling Customer Experiences and Expectations
The anonymous questionnaire, accessible to all, delves into various facets of the user experience. It explores network quality, connection stability, customer service responsiveness, the transparency of service offerings, innovation, and brand image. Furthermore, the survey probes the emotional aspects of the relationship between subscribers and their telecom providers. It also investigates consumer expectations surrounding the rollout of 5G technology and the adoption of new internet box technologies. The findings will be crucial in identifying the strengths and weaknesses of each operator. Also, it will help understand consumer expectations as Tunisia continues to embrace advancements in digital infrastructure, including fiber optic deployment, contributing to the overall growth of the African telecom sector.
The results of this significant survey will allow THD.tn to assess the perceived strengths and weaknesses of each telecom operator, offering a clearer understanding of the current market. This invaluable data will also highlight what Tunisian consumers expect, particularly regarding the evolution of 5G and the shift towards fiber optic internet services, critical factors for future telecommunications development in Tunisia and across Africa. You can participate in the survey by visiting: https://www.thd.tn/questionnaire-operateurs-telecom/
Keywords
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