FirstBank Confirms Significant Outage on Mobile and USSD Platforms, Disrupting Customer Transactions
FirstBank, a major financial institution in the African banking landscape, has officially acknowledged a temporary but widespread disruption affecting its core digital banking services. This outage, which was communicated to customers through a circular issued on Thursday, has unfortunately rendered millions of users unable to complete crucial financial transactions. The affected platforms include FirstMobile, the bank’s mobile application; FirstOnline, its internet banking service; and the popular *894USSD service. This incident has caused considerable inconvenience for customers who rely on these digital channels for their daily banking activities, underscoring the critical need for stable and reliable technological infrastructure in the rapidly evolving African fintech sector.
FirstBank Addresses Service Downtime and Restoration Efforts
In its official statement, FirstBank provided clarity on the nature of the ongoing issue. The bank informed its customers, “Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline, and USSD platforms. Customers may therefore experience delayed or declined transactions.” This detail confirms that while some basic functionalities might persist, the ability to perform inter-bank transfers, a cornerstone of modern digital banking, is severely compromised. FirstBank extended its sincere apologies for the significant inconvenience this service disruption has caused its valued customers. “We regret the inconveniences this may cause and appreciate your patience and understanding during this time,” the bank stated, reassuring customers of its commitment to resolving the issue promptly. Furthermore, FirstBank affirmed that its dedicated technical teams are actively collaborating with partner service providers. Their collective objective is to restore full functionality across all impacted platforms as quickly as possible. The bank has also pledged to provide timely updates to its customers once these vital digital banking services are fully restored.
As FirstBank’s technical teams diligently work to rectify the current service disruption, customers across various regions remain affected by the temporary unavailability of key mobile and USSD banking features. This outage serves as a critical reminder of the ongoing challenges and paramount importance of robust and resilient digital infrastructure within the dynamic African fintech ecosystem. The banking community and its extensive customer base eagerly await the full restoration of services, hoping for a swift return to seamless transaction processing on FirstMobile, FirstOnline, and the *894USSD platform.
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